FAQs

FAQs

Can I change the delivery date of my purchase?
If you need to make any changes of delivery date, delivery time session or delivery address of your order, please inform us at least 3 working days (excluding Sunday and public holidays) before the date of delivery.
If you need to change the pickup store location, please kindly inform us at least 2 working days (excluding Sunday and public holidays) before the pickup date.
Can you ship my online order to multiple designated addresses?
Currently we can only ship to a single address per order. For multiple addresses, you can use “My Collection” function to save products first and then place an additional order to a different address.
What delivery options are provided?
Delivery service is available for all online orders with additional charges. Please check here for the details: https://www.broadwaylifestyle.com/deliveryinfo
Customers may also select Shop Pickup service to collect the ordres at our shops. Please check here for our store location: https://www.broadwaylifestyle.com/storelocator
Is there any delivery charges for an online order?
There will be additional charges for our delivery service. You may click here for the details: https://www.broadwaylifestyle.com/deliveryinfo
Which locations are excluded from delivery service?
Delivery service is not available to the border areas, outlying islands, Disneyland, warehouse, terminal, and public areas (such as station/street/stairs, etc).
For the details and charges or our delivery service: https://www.broadwaylifestyle.com/deliveryinfo
Do I need to sign for my order?
Yes, our delivery staff or carriers will require a signature when they deliver your parcel. For more information, see our Terms and Conditions.

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